HAVE A QUESTION FOR OUR TEAM?

At ROCKSGRIP, we stand by the gear we build. Our Customer Service team is dedicated to helping you get back to your adventure.

Current Status

Estimated Response Time:

1-2 Business Days

Note: Response times may be longer during peak holiday seasons.

Get In Touch

Email:

rocksgrip@gmail.com

Direct support for order inquiries, technical specs, and shipping updates.

Business Hours

Monday – Friday

9:30 AM – 6:00 PM (UTC+8)

Saturday & Sunday

Closed

(Please check your local time zone for differences.)

Headquarters

ROCKSGRIP

No. 168, Zitonglou Section,
Dongdajie Street, Jinjiang District,
Chengdu, Sichuan, China

SERVICE & SUPPORT

If you have a specific inquiry regarding your gear, please complete our Gear Support Form below. Whether it's a technical question, a parts request, or a warranty claim, providing detailed information will help us assist you faster.